Job Description

Shuttle Driver

The Shuttle Driver is responsible for providing attentive, courteous, and efficient transportation assistance to all guests during check-in, throughout their stay, and at checkout. CDL not required.

Education & Experience:

• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.
• Must have a clean Motor Vehicle Driving history in order to be considered for employment as a van driver.

Physical Requirements:

• Flexible and long hours sometimes required.
• Physical, intensive work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity while under pressure.

Essential:

• Transports guests to and from hotel.
• Assists with luggage to and from guest rooms.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Use proper two-way radio etiquette at all times when communication with other employees.
• Explains features of guest rooms to guests.
• Calls taxi's for guests.
• Ensures routine maintenance is performed on Company owned vehicles
• Maintain a clean work area.
• Attend meetings/training as required by management.
• Perform other duties as required by management.

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