Job Description
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. Customer Obsession: Bonus Incentives
Tuition Reimbursement
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
Ensemble is seeking a proactive, creative and relationship-driven Communication Manager to advance our communications program, strengthen media visibility and build the systems and relationships needed to scale results.
This role will lead proactive media relations, thought leadership support, awards, strategic amplification and communications measurement. The Communication Manager will deepen relationships with key healthcare and business reporters, industry advocates and other influential voices while building trusted internal partnerships that surface expertise, operational insights and timely story opportunities.
This person follows the issues shaping healthcare, develops a deep understanding of how Ensemble operates, recognizes what is newsworthy and turns complex ideas into timely, relevant stories supported by evidence.
This is an individual contributor role reporting to the Director of Marketing Communication.
Identify timely story opportunities and develop targeted pitches grounded in industry trends, Ensemble expertise, data and business priorities.
- Manage proactive and reactive media outreach, including reporter research, interview coordination, follow-up and coverage tracking.
- Thought Leadership + Executive Support
- Monitor healthcare, financial, technology and revenue cycle trends to surface relevant media and thought leadership opportunities.
- Build trusted relationships across the organization to understand how Ensemble operates, identify knowledgeable internal sources and uncover proof points, data and operational stories that support differentiated communications.
- Prepare briefing materials, talking points, background research and anticipated questions for media interviews, podcasts and priority external opportunities.
- Coordinate opportunities from preparation through follow-up, working closely with spokespeople, subject matter experts and internal partners so participants have the context, evidence and support needed to contribute effectively.
- Partner with content and social teams to extend approved narratives and earned opportunities across appropriate channels.
Manage awards and recognition opportunities, including identification, submission development, tracking and results.
- Identify opportunities to strategically amplify Ensemble’s presence around priority industry events through earned media and thought leadership.
- Partner across communications to extend high-value media coverage, awards and external opportunities across appropriate channels.
Establish consistent tracking across media relationships, outreach, response, coverage, awards and amplification to create a clear view of activity, conversion and program performance.
- Measure agreed-upon communications KPIs and identify the topics, narratives, outlets and approaches driving meaningful results.
- Translate performance data into actionable recommendations that improve future communications activity.
- Maintain clear processes, calendars, templates and documentation that improve efficiency and make the communications program easier to scale.
- Capture learnings and benchmarks to strengthen planning, prioritization and performance over time.
5-7 years of experience in public relations, communications, journalism or a related field.
- Excellent writing and editing skills with the ability to translate complex topics into clear, compelling stories.
- Demonstrated curiosity about news, trends and issues influencing healthcare and business.
- Experience supporting executives or subject matter experts for media interviews and external opportunities.
- Proactive, creative approach with the ability to identify opportunities and move work forward independently.
- Strong relationship-building skills with internal and external stakeholders.
- Strong organizational skills with the ability to manage competing priorities and deadlines.
- Comfort using data and analytics to evaluate communications performance and inform recommendations.
- Comfort using and learning Sprout Social, ACCESS Newswire and other press release distribution platforms, with the ability to manage workflows, support distribution and evaluate performance.
- Demonstrated ability to use Microsoft Copilot to improve research, content development, workflow efficiency and output quality while applying sound editorial judgment.
- Experience using or learning Canva to create or adapt professional communications assets is preferred.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Bachelor’s degree in communications, public relations, journalism, marketing or a related field, or equivalent experience.
LI-REMOTE
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Monster Top Workplace for Remote Work 2024
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.internal equity;
Job Tags
Temporary work, Work at office, Local area, Remote work