Job Description

Job Description

Job Description

Position Summary

This position's primary role is to process mailed in customer check payments. This is a CSR I l level position and will also handle customer correspondence and walk in customers. Must have a strong knowledge of company policies/guidelines as directed by management; and must be flexible and willing to adjust to other duties of the CSC based on business needs.

Essential Duties and Responsibilities

• Receives and processes customer mailed in check payment utilizing the back office system.
• Performs daily close out procedures including deposit preparation.
• Completes required reporting, recording individual completed daily work statistics.
• Performs payment research when required.
• Performs accurate cash, check, and credit card payment processing.
• Documents customer interactions and actions in the database.
• Researches and resolves customer issues.
• Receives and processes account update requests from customers.
• Performs as a call center CSR when required to handle call surges or to schedule requirements.
• Makes outbound calls when requested.
• Performs notice quality review activities when assigned.
• Performs image review when required.
• Performs data entry.
• Helps other departments with their tasks when mailed in check processing volume is low.
• Maintains an above average attendance record. Performs other tasks as assigned.

Qualifications/Requirements

• High school diploma or GED Certificate is required.
• Must successfully pass criminal background check
• Must have worked for a minimum of 90 days on the project and received satisfactory attendance and performance ratings; and have an ongoing knowledge of company policies/guidelines.
• Prior customer service, retail, or call center experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong data entry and computer skills. Ability to work independently.

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